Library Services COVID-19 FAQs
Library employees compiled the following list of frequently asked questions as we move to online and the University responses to COVID-19. We will update this page with information as possible. We also recommend visiting campus-wide FAQ site for more general inquiries.
If you have specific questions you'd like to have answered, please contact us.
Updated: 8/10/2020, 7:30am
Memorial Library has reopened.
Check Library Hours https://library.mnsu.edu/about/information/hours/
All floors of the Library are available with limited seating.
For quick pickup from the 1st floor Circulation Desk, library users are encouraged to request books and other items through MavScholar in advance.
The Music Library will reopen on Monday, August 24. To access materials from the Music Library prior to August 24, request that item in MavScholar. Item will be brought to Memorial Library for pickup.
The Library has online access to millions of resources including ebooks, articles, streaming audio and video, maps, and more. Explore the Libraries' vast electronic collections through the Library Services home page. Additional information to help you move to online teaching and learning is found on the Library Services COVID-19 Response and Support page.
Ask a Librarian for help finding sources or accessing library materials and services. Library employees are now working remotely, but are available via chat, phone, email, and online appointment.
What if I can't return a book (or other library items) by the due date? Will there be fines and fees?MORE... CLOSE
Check your Library Account in MavScholar to check due dates and renew items.
Most library items are renewable.
Interlibrary Loan: Items received from other libraries using our ILL service have probably had due date extended. This can also be checked in your Library Account.
Not in Mankato? If you need to mail library materials back to the library, please send your full name and mailing address to email@example.com. We will send a prepaid mailing label to you.
Contact the Circulation Desk at 1-507-389-5931 or firstname.lastname@example.org with further questions.
Yes. First Sign in within MavScholar and search for an item. When you click on each title, you will have the option under the Get It section to click Hold or Hold Request. This creates a pick list for library staff to fetch books, etc., from the shelves. When requested items have been pulled, you will receive an email saying that item is ready for pickup at the 1st floor Circulation Desk.
Curbside pickup can be done by appointment by contacting the Circulation Desk at 507-389-5931 or email@example.com.
Not coming to Mankato? You are encouraged to sign up for Document Delivery to have materials mailed to you.
MavPRINT stations in the Library are all available.
MavPRINT mobile is a printing service available from ITS to all currently enrolled students. Use your laptop, tablet or smartphone (Android or iOS) to print. Print from your Web Browser .
- Go to this address: https://mavprintmobile.mnsu.edu/myprintcenter/
- Login with your StarID and StarID Password
- Upload document to be printed
- Select the document: Modify printing options: black/white or color, single or double sided, page range, pages per slide, number of copies to print.
If you experience MavPRINT issues related to MavCASH please contact the IT Solutions Center at: ITSolutionsCenter@mnsu.edu.
Self-service scanners are available on the 1st floor of Memorial Library.
Yes, sign up for Document Delivery to have physical items (books, DVDs) mailed to your home address. This can also include scanning of journal articles or a book chapter. There are no geographic restrictions during this time.
To request prepaid postage label to mail materials back to Mankato, contact firstname.lastname@example.org with your full name and mailing address.
Visit our Shipping Library Items to You guide for step-by-step instructions.
Textbooks & Course Reserves list: https://libguides.mnsu.edu/er.php?b=c
The library has some e-textbooks and e-books for class readings in addition to print textbooks. Search MavScholar to see if ebook titles, including textbooks, are available from the Library.
Print textbook reserves will check out for a minimum of 24 hours instead of 2 hour blocks.
Laptop computers--Students can request one of a limited number of ITS-provided student laptops for semester checkout. When laptop is available, you will pickup at the 1st floor Circulation Desk.
Headphones – will only be available for semester checkout. If you need headphones to use while in the Library, please bring them from home.
Cameras, projectors, and other equipment – One-week checkout to MSU students, faculty, and staff. Request equipment in advance using this form https://libguides.mnsu.edu/c.php?g=946032
ERC Media Services window will not be open. All equipment pickup will be at the 1st floor Circulation Desk.
Yes, Wi-Fi access is available 24 hours a day in parking lot 11-A. Lot 11-A is located on the west side of the Centennial Student Union, near the corner of West and South roads on campus. Your StarID and password is required. IT Solutions has more information about using the eduroam Wi-Fi network.
Book drops are located on either side of the library. The book drop on the south side of the library, near the fountain, is in the alcove near the bike racks. The book drop on the north side is across from Preska Hall, in the alcove next to the receiving door.
Equipment and other oversized items
To return items that don’t fit in book drop, bring to 1st floor Circulation Desk during library hours.
Not in Mankato?
You can request a prepaid mailing label to return library materials. Contact email@example.com with your full name and mailing address to have label mailed to you.
When Minnesota public libraries or college libraries re-open, you can ask them to return MNSU materials via the Minitex courier system at no charge to you or to that library.
Library materials can also be mailed back to us at:
Memorial Library 3097
Minnesota State University, Mankato
601 Maywood Ave
Mankato MN 56002-8419
Yes, the fastest way to renew items is to login to your Library Account via MavScholar.
To see how to renew:, visit our Renew Library Items guide to learn more.
Contact the Circulation Desk at 1-507-389-5931 or firstname.lastname@example.org with further questions.
Need to return books but are not in Mankato? If you need to mail library materials back to the library, please send your full name and mailing address to email@example.com to receive a prepaid mailing label.
Yes, but process may take longer than usual.
Articles and book chapters are filled electronically and therefore supplied relatively quickly.
Requesting physical items, such as books and microfilm, from other libraries is limited by status of libraries that own requested item. Request can be submitted as usual. You will be contacted if we cannot fill your request.
Contact the Interlibrary Loan Office or 1-507-389-1473 with questions.
- Group study room availability is limited.
- Groups are limited to 2 people per room.
- Advance reservations highly recommended. Call Circulation Desk at 1-507-389-5931.
Library Services are available now to you, no matter where you are in the world. Visit our International Student guide for details.
We will continue to support the Minnesota State University, Mankato campus community and encourage students, faculty, and staff to use our many remote services. The Library has online access to millions of resources including e-books, articles, streaming audio and video, maps, and more. Explore the Libraries' vast electronic collections through the Library Services home page. Additional information to help you move to online teaching and learning is found on the Library Services COVID-19 Response and Support page.
Ask a Librarian for help finding sources or accessing library materials and services. Library employees are now working remotely, but are available via chat, phone, email, and online appointment. For questions about items that are currently checked out or renewals, see the Library Services COVID-19 FAQs.
Yes, community patrons can check out library materials.
Computers for community use are extremely limited.
Due to the COVID-19 Pandemic, the University Archives and Southern Minnesota Historical Center at Minnesota State University, Mankato is available by appointment only. If you are looking for information from our collections, we highly encourage you to view our digital collections in ARCH = https://arch.lib.mnsu.edu/.
ARCH contains a wealth of digitized photographs, yearbooks, oral histories, the complete school newspaper, the Reporter back to 1926, and more. Additionally, you can view our archival collection guides at https://archivesspace.lib.mnsu.edu/public and in ARCH.
Archives staff are available to answer questions through our firstname.lastname@example.org email or scheduled Zoom appointments. Thank you.
What if I need a video for my online course, but the Library only has the DVD?MORE... CLOSE
DVDs can be digitized and loaded into MediaSpace using Fair Use as applied to online-only instruction. Digitization request can be made via the Library or via Academic Technology. Although using the Library copy of DVDs are preferred, personal DVDs can be brought to the Library for the digitization.
Contact Barb Bergman (1-507-389-5945) Media Services Librarian, with further questions.
The answer is normally a limit of one chapter. Under these unusual circumstances, greater application of Fair Use is being encouraged where necessary. Therefore, longer portions of a book can be added to D2L. See the Public Statement of Library Copyright Specialists: Fair Use & Emergency Remote Teaching & Research.
Yes, our Instructor Resources page has information for requesting online workshops, tutorials, graded online assignments and more.
Yes, visit our Ask a Librarian page to get assistance by text chat, video chat, email, and phone.
No, we do not offer in-person or virtual proctoring for MSU students or community members. We recommend that you speak with CETL about best practices for online tests that do not require proctoring. Campus-wide online test proctoring is NOT available at this time. However, the College of Business has access to some online proctoring software. COB faculty may wish to speak with their department to discuss options.