Library Services COVID-19 FAQs
Last Updated: 10/06/2020, 12:55pm
Library employees compiled the following list of frequently asked questions as the University responses to COVID-19. We will update this page with information as possible. We also recommend visiting campus-wide FAQ site for more general inquiries.
If you have specific questions you'd like to have answered, please contact us.
Yes. Memorial & Music Libraries are open.
Check Library Hours
All floors of the Memorial Library are available with limited seating.
For quick pickup from Memorial Library's 1st floor Circulation Desk, library users are encouraged to request books and other items through MavScholar in advance.
Reference assistance is available via phone, chat, live/video chat, or email (no in-person service).
Locations Temporarily Closed:
- ERC Media Counter (media checkout & returns moved to 1st floor Circulation Desk)
What if I can't return a book (or other library items) by the due date? Will there be fines and fees?MORE... CLOSE
Most library items are renewable. Check your Library Account in MavScholar to check due dates and renew items. If items are already overdue, online renewal may not work. In that case, contact the Circulation Desk.
Interlibrary Loan: Items received from other libraries using our ILL service have probably had due date extended. This can also be checked in your Library Account.
Not in Mankato? If you need to mail library materials back to the library, please send your full name and mailing address to email@example.com. We will send a prepaid mailing label to you.
Contact the Circulation Desk at 1-507-389-5931 or firstname.lastname@example.org with further questions.
Yes. First Sign in within MavScholar and search for an item. When you click on each title, you will have the option under the Get It section to click Hold or Hold Request. This creates a pick list for library staff to fetch books, etc., from the shelves. When requested items are ready for pickup, you will receive an email for hold pick up.
After you receive your email notification and during library hours:
- Go to the Circulation Desk (near the entrance) with your MavCard to pick up your items. -or-
- Curbside pickup is available by appointment by contacting the Circulation Desk at 1-507-389-5931 or email@example.com.
Not coming to Mankato? You are encouraged to sign up for Document Delivery to have materials mailed to you.
MavPRINT stations in the Library are available. Library computers are available for printing.
If printing from your own device:
MavPRINT mobile is a printing service available from ITS to all currently enrolled students. Use your laptop, tablet or smartphone (Android or iOS) to print. Print from your Web Browser .
- Start at the MavPrint Mobile site
- Login with your StarID and StarID Password
- Upload document to be printed
- Select the document: Modify printing options: black/white or color, single or double sided, page range, pages per slide, number of copies to print.
If you experience MavPRINT issues please contact the IT Solutions Center at: ITSolutionsCenter@mnsu.edu.
Self-service scanners are available on the 1st floor of Memorial Library.
Yes, current students and faculty who are not able to come to campus can sign up for Document Delivery to have physical items (books, DVDs) mailed to their home address. You can also request scanning of journal articles or a book chapter.
To request prepaid postage label to mail materials back to Mankato, contact firstname.lastname@example.org with your full name and mailing address.
Visit our Shipping Library Items to You guide for step-by-step instructions.
Visit our Textbooks & Course Reserves list to see if the Library has set aside materials for your class.
The library has added many online textbooks and ebooks for class readings in addition to print textbooks. Search MavScholar to see if ebook titles, including textbooks, are available from the Library.
Most, but not all, print textbook reserves will check out for a minimum of 24 hours.
Laptop computers: Students can request one of a limited number of student laptops for semester checkout. After you receive an e-mail stating a laptop is available for you, pick it up at Memorial Library's 1st floor Circulation Desk during Library hours. MavCard is required to checkout equipment.
Headphones: We recommend bringing your headphones to the Library. The Circulation Desk has a limited number of headphones available for daily use. If you need a microphone headset to use at home for online classes, ask to extend the due date until the end of the semester.
Cameras, projectors, and other equipment: One-week checkout to MSU students, faculty, and staff. Complete our online form to request equipment in advance.
ERC Media Services window is closed. Pickup and return all equipment at the 1st floor Circulation Desk.
Yes, Wi-Fi access is available 24 hours a day in parking lot 11-A. Lot 11-A is located on the west side of the Centennial Student Union, near the corner of West and South roads on campus. Your StarID and password is required. IT Solutions has more information about using the eduroam Wi-Fi network.
Book drops are located on either side of Memorial Library. The book drop on the south side of the library, near the fountain, is in the alcove near the bike racks. The book drop on the north side is across from Preska Hall, in the alcove to the right of the entrance doors.
Equipment and other oversized items
To return items that don’t fit in book drop, bring to 1st floor Circulation Desk during library hours.
Not in Mankato?
You can request a prepaid mailing label to return library materials. Contact email@example.com with your full name and mailing address to have label mailed to you.
If your local Minnesota public library or college library is open, you can ask them to return MNSU materials via the Minitex courier system at no charge to you or to that library.
Library materials can also be mailed back to us at:
Memorial Library 3097
Minnesota State University, Mankato
601 Maywood Ave
Mankato MN 56002-8419
Yes, the fastest way to renew items is to login to your Library Account via MavScholar.
To see how to renew:, visit our Renew Library Items guide to learn more.
Contact the Circulation Desk at 1-507-389-5931 or firstname.lastname@example.org with further questions.
Need to return books but are not in Mankato? If you need to mail library materials back to the library, please send your full name and mailing address to email@example.com to receive a prepaid mailing label.
Yes, but process may take longer than usual.
Articles and book chapters are filled electronically and therefore supplied relatively quickly.
Requesting physical items, such as books and microfilm, from other libraries is limited by status of libraries that own requested item. Request can be submitted as usual. You will be contacted if we cannot fill your request.
Contact the Interlibrary Loan Office or 1-507-389-1473 with questions.
- Group study room availability is limited.
- Groups are limited to 2 people per room.
- Advance reservations highly recommended. Call Circulation Desk at 1-507-389-5931.
Library Services are available now to you, no matter where you are in the world. Visit our International Student guide for details.
The Library has online access to millions of resources including e-books, articles, streaming audio and video, maps, and more. Explore the Libraries' vast electronic collections through the Library Services home page. Additional information to help you move to online teaching and learning is found on the Library Services COVID-19 Response and Support page.
Ask a Librarian for help finding sources or accessing library materials and services. Librarians are available via chat, phone, email, and online appointment. For questions about items that are currently checked out or renewals, see the Library Services COVID-19 FAQs.
Yes, community patrons can use the library for research. Most library materials can be checked out if you have brought in your public library card and had us create an account.
Library computer access for community users is very limited.
Questions? Checkout information or contact the Circulation Desk at 507-389-5931.
The University Archives and Southern Minnesota Historical Center at Minnesota State University, Mankato is available by appointment only. If you are looking for information from our collections, we highly encourage you to view our digital collections in ARCH.
ARCH contains a wealth of digitized photographs, yearbooks, oral histories, the complete school newspaper, the Reporter back to 1926, and more. Additionally, you can view our archival collection guides and in ARCH.
What if I need a video for my online course, but the Library only has the DVD?MORE... CLOSE
DVDs can be digitized and loaded into MediaSpace using Fair Use as applied to online-only instruction. Digitization request can be made via the Library or via Academic Technology. Although using the Library copy of DVDs are preferred, personal DVDs can be brought to the Library for the digitization.
Contact Barb Bergman (1-507-389-5945) Media Services Librarian, with further questions.
The answer is normally a limit of one chapter. Under these unusual circumstances, greater application of Fair Use is being encouraged where necessary. Therefore, longer portions of a book can be added to D2L. See the Public Statement of Library Copyright Specialists: Fair Use & Emergency Remote Teaching & Research.
Yes, our Instructor Resources page has information for requesting online workshops, tutorials, graded online assignments and more.
Yes, visit our Ask a Librarian page to get assistance by text chat, video chat, email, and phone.
No, we do not offer in-person or virtual proctoring for MSU students or community members. We recommend that you speak with CETL about best practices for online tests that do not require proctoring. Campus-wide online test proctoring is NOT available at this time. However, the College of Business has access to some online proctoring software. COB faculty may wish to speak with their department to discuss options.
The following information is a test.