Library Services COVID-19 FAQs

Library employees compiled the following list of frequently asked questions as we move to online and the University responses to COVID-19. We will update this page with information as possible. We also recommend visiting campus-wide FAQ site for more general inquiries.

If you have specific questions you'd like to have answered, please contact us.

Updated: 6/29/2020, 7:30am

No. In the interest of public health and safety, the Memorial and Music Libraries have closed their physical locations and shifted to online and distance services only.

As a result, our physical materials are only available through document delivery or curbside pick up. Curbside pick up is available from 11am to 4pm Monday through Friday. See the question below about picking up library materials.

The Library has online access to millions of resources including ebooks, articles, streaming audio and video, maps, and more. Explore the Libraries' vast electronic collections through the Library Services home page. Additional information to help you move to online teaching and learning is found on the Library Services COVID-19 Response and Support page.

Ask a Librarian for help finding sources or accessing library materials and services. Library employees are now working remotely, but are available via chat, phone, email, and online appointment. 

Please return or renew materials by May 11, 2020.

If you are registered for Summer or Fall classes, you will be able to renew library materials until August 17, 2020.

Need the book for the summer, but aren’t taking summer classes? Ask to be switched to Community Patron status so that books can be renewed. (Laptop computers and other equipment cannot be checked out or renewed with a Community Patron status).

Not in Mankato? If you need to mail library materials back to the library, please send your full name and mailing address to msulibrary@mnsu.edu. We will send a prepaid mailing label to you.

Interlibrary Loan: Items received from other libraries using our ILL service, do not have to be returned until end of semester (May 11), regardless of original due date. If you need the book for the summer, it can be renewed.

Contact the Circulation Desk at 1-507-389-5931 or msulibrary@mnsu.edu with further questions.

Yes. First Sign in within MavScholar and search for an item. When you click on each title, you will have the option under the Get It section to click Hold or Hold Request. This creates a pick list for library staff to fetch books, etc., from the shelves. When requested items are ready for pickup, you will receive an hold email. Items will also be checked out to you at that time to speed the pickup process, so you also receive a Loan Receipt email.

Requests will be filled between 11-4pm Monday-Friday. Requests received after 4:00pm will be pulled the following workday.

After you receive your email notification and during pick up hours: drive to the north side of the library mapnorthside of Memorial Library (across from Preska Hall on Maywood Avenue) and call 1-507-389-5931 for curbside delivery.

This information is also in the Hold Pickup email.

Library staff will bring pre-bagged books to the back doors, open doors, leave bag, step back, and then you can enter to pick up the bag with no direct contact with Library staff.

Note: all materials will be due at end-of-semester even if specific items normally have shorter due dates (ex: DVDs and Bestsellers).

If you anticipate needing additional items, you are encouraged to sign up for Document Delivery to have materials mailed to you (even if you are in the Mankato area).

 

MavPRINT mobile is a printing service available from ITS to all currently enrolled students. Use your laptop, tablet or smartphone (Android or iOS) to print. Print from your Web Browser .

Instructions:

  • Go to this address: https://mavprintmobile.mnsu.edu/myprintcenter/
  • Login with your StarID and StarID Password
    mavprint login dialog box
  • Upload document to be printed
    upload document to print
  • Select the document: Modify printing options: black/white or color, single or double sided, page range, pages per slide, number of copies to print.
    select the document to print

If you experience MavPRINT issues related to MavCASH please contact the IT Soluctions Center at: ITSolutionsCenter@mnsu.edu.

You can pick up your print documents between 11am-3pm, Monday-Friday, at the northside of Memorial Library (across from Preska Hall on Maywood Avenue).library north door pickup location map

When you arrive at the Library, call the Library Copy Shop at 507-389-6984. Library Copy Shop staff will bring the printed documents to the back doors, open doors, leave document, step back, and then you can enter to pick up the document with no direct contact with staff.

A scanner will be available between 11:00am-4:00pm, Monday-Friday. Bring a flash drive to save your document. Scanner is not connected to the internet so you will not be able to email document. Come to Library back entrance (Maywood Ave, facing Preska Hall). Call Library Circulation at 507-389-5931.

Yes, sign up for Document Delivery to have physical items (books, DVDs) mailed to your home address. This can also include scanning of journal articles or a book chapter. There are no geographic restrictions during this time. We will pull requested material between 11am-4pm Monday-Friday. Requests received after 4:00pm will be pulled the following workday.

To request prepaid postage label to mail materials back to Mankato, contact msulibrary@mnsu.edu with your full name and mailing address.

Visit our Shipping Library Items to You guide for step-by-step instructions.

The library has some etextbooks and ebooks for class readings. Search MavScholar to see if ebook titles, including textbooks, are available from the Library.

Most media equipment from the ERC Media Counter including laptops and headphone are unavailable. Other equipment such as cameras will be available based on academic need.

You can request one of a limited number of ITS-provided student laptops for the semester.  Pick up by appointment is available at Wissink Hall.

Yes, Wi-Fi access is available 24 hours a day in parking lot 11-A. Lot 11-A is located on the west side of the Centennial Student Union, near the corner of West and South roads on campus. Your StarID and password is required. IT Solutions has more information about using the eduroam Wi-Fi network.

Book drops are located on either side of the library. The book drop on the south book drop mapside of the library, near the fountain, is in the alcove near the bike racks. The book drop on the north side is across from Preska Hall, in the alcove next to the receiving door.

Equipment and other oversized items

To return items that don’t fit in book drop, come to the Library back doors (Maywood Ave. facing Preska Hall) between 11am-1pm, Monday-Friday. Call the Circulation phone 1-507-389-5931. Library staff will pick up returned items from you.

Not in Mankato?

You can request a prepaid mailing label to return library materials. Contact msulibrary@mnsu.edu with your full name and mailing address to have label mailed to you.

When Minnesota public libraries or college libraries re-open, you can ask them to return MNSU materials via the Minitex courier system at no charge to you or to that library.

Library materials can also be mailed back to us at:
Circulation
Memorial Library 3097
Minnesota State University, Mankato
601 Maywood Ave
Mankato MN 56002-8419

Please return or renew materials by May 11, 2020.

If you are registered for Summer or Fall classes, you will be able to renew library materials until August 17, 2020.

Need the book for the summer, but aren’t taking summer classes? Ask to be switched to Community Patron status so that books can be renewed. (Laptop computers and other equipment cannot be checked out or renewed with a Community Patron status).

Interlibrary Loan: Items received from other libraries using our ILL service, do not have to be returned until end of semester (May 11), regardless of original due date. If you need the book for the summer, it can be renewed.

Contact the Circulation Desk at 1-507-389-5931 or msulibrary@mnsu.edu with further questions.

Want to return books but are not in Mankato? If you need to mail library materials back to the library, please send your full name and mailing address to msulibrary@mnsu.edu to receive a prepaid mailing label.

To see how to renew:, visit our Renew Library Items guide to learn more.

It depends. Effective March 24, you can request items that can be delivered online such as articles and book chapters. Requesting physical items, such as books and microfilm, from other libraries is unavailable. Contact the Interlibrary Loan Office or 1-507-389-1473 with questions.

Library Services are available now to you, no matter where you are in the world. Visit our International Student guide for details.

We will continue to support the Minnesota State University, Mankato campus community and encourage students, faculty, and staff to use our many remote services. The Library has online access to millions of resources including e-books, articles, streaming audio and video, maps, and more. Explore the Libraries' vast electronic collections through the Library Services home page. Additional information to help you move to online teaching and learning is found on the Library Services COVID-19 Response and Support page.

Ask a Librarian for help finding sources or accessing library materials and services. Library employees are now working remotely, but are available via chat, phone, email, and online appointment. For questions about items that are currently checked out or renewals, see the Library Services COVID-19 FAQs.

No, University Archives and Southern Minnesota Historical Center is closed. As a result, we have suspended all services including research requests, obituary requests, duplication and reproduction services, and the sale of books and DVDs.

If you are looking for information from our collections, we highly encourage you to view our digital collections in ARCH. ARCH contains a wealth of digitized photographs, yearbooks, oral histories, the complete school newspaper, the Reporter back to 1926, and more. Additionally, you can view our archival collection guides (guides are also available in ARCH).

Staff are available to answer some general or basic questions through our archives@mnsu.edu email, but our physical collections are inaccessible for the duration of our closure.

DVDs can be digitized and loaded into MediaSpace using Fair Use as applied to online-only instruction. Digitization request can be made via the Library or via Academic Technology. Although using the Library copy of DVDs are preferred, personal DVDs can be brought to the Library for the digitization.

Contact Barb Bergman (1-507-389-5945) Media Services Librarian, with further questions.

The answer is normally a limit of one chapter. Under these unusual circumstances, greater application of Fair Use is being encouraged where necessary. Therefore, longer portions of a book can be added to D2L. See the Public Statement of Library Copyright Specialists: Fair Use & Emergency Remote Teaching & Research.

For other situations, it depends. Contact Barb Bergman (1-507-389-5945) Media Services Librarian, with questions.

Yes, our Instructor Resources page has information for requesting online workshops, tutorials, graded online assignments and more.

Yes, visit our Ask a Librarian page to get assistance by text chat, video chat, email, and phone.

No, we do not offer in-person or virtual proctoring for MSU students or community members. We recommend that you speak with CETL about best practices for online tests that do not require proctoring. Campus-wide online test proctoring is NOT available at this time. However, the College of Business has access to some online proctoring software. COB faculty may wish to speak with their department to discuss options.